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Jey Bueno BoxCommunity Manager

General

Box Community Weekly Digest: July 18, 2025

We’ve got some exciting updates to keep you in the loop. From the latest advancements in AI to upcoming webinars and events, there's plenty to dive into. Don't miss out on the hot topics, product updates, and expert insights that can elevate your Box experience! 🚀 Join Our AI Startup Partner Program! 📣 Are you an innovative B2B startup in the AI space? We invite you to become a part of our AI Startup Partner Program!This is your chance to unlock exclusive benefits and resources designed specifically for emerging companies like yours.🚀 Visit the AI Startup page on our Box Community site to learn more. 🚀 📌 Stay updated by joining our upcoming live webinars this month 📌 Date Webinar Link July 24, 2025 Register now July 31, 2025 Register now July 31, 2025 Register now 🚀 Your front-row seat to Aaron Levie’s latest insights, bold ideas, and game-changing updates. The future of work converts individual contributors into ag

13 hours ago

SteveNilesNew Participant

API

Using OAuth refresh token is returning "invalid_grant" "Invalid refresh token"

We have many different organizations using our integration with Box. All of them except for one obtains and uses OAuth refresh tokens, all day, every day.One organization in particular is complaining about "losing their connection" with Box. The scenario is that the user has not used their OAuth connection in over an hour, so the OAuth token is expired; we use the refresh token to obtain a new OAuth token (and new refresh token), but the request fails with the error; "invalid grant" "Invalid refresh token" It hasn't been 60 days, so that's not the error (that error reports "timeout" which is not what we're seeing. It's not an attempt to use the same refresh token more than once (we've eliminated that possibility).In other OAuth systems, I know that if the user changes his password that it will invalidate any outstanding OAuth refresh tokens. Could this be the case here? Are there any other cases in which would cause an OAuth refresh token to become invalid?

1101

14 hours ago

BobCal47New Participant

Admin Forum

Business Name & email Change

My company has undergone a name change and rebranding. We continue to do business under the same Federal and State Id's but I need to change the name and domain with Box. I also want to change the name on my account. Please advise

21 hours ago

Greg MercerNew Participant

End User Forum

Getting error using UI editing a file and trying to apply/save metadata.

I have a file where I’m trying to add metadata using a template we have been using in the past.When I try to save the metadata using the UI (when editing the file) I get back the following error:"An error has occurred while updating metadata. Please refresh the page and try again."I’ve tried refreshing the page and repeating the process, but still get the same error.When I happen to look at the Chrome Dev Tool Console window I can see that the Box UI is getting an error response back from an ajax call they posting. The error says:{"message": "Encountered invalid value for template field key=alfrescoCreatedDate with id=eb….","code": "bad_request","request_id": "d…."}This is a hidden field we have had for several years and never ran into any issue trying to save the metadata. It really shouldn’t be trying to do anything with this hidden field.Have any of you run into this? Is there any work around?Support so far has not been helpful.

154

22 hours ago

ThaoVanNew Participant

API

Can I use web hook with individual plan?

I'm currently using a Box Individual Plan and I'm developing an integration with ServiceNow using the Box Developer Platform.However, with my current plan, I’m unable to generate the Primary Key and Secondary Key, and I also do not see the Webhooks section available in the admin console or developer settings.https://www.servicenow.com/docs/bundle/yokohama-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-webhook-box-spoke.htmlCould you please confirm: Does the Box Individual Plan support the use of Webhooks v2 via the API? If not, which minimum Box plan is required to enable Webhook functionality?

1 day ago

shand125New Participant

Admin Forum

URGENT Unable to add external user

URGENT!! I cannot add users to my data site:

123

1 day ago

onna_spyderNew Participant

API

Required Create and Read legal hold and assign user to hold permissions

While i was working on Box Preservations Im stucked while assigning the Hold policy to user / folder with the following endpoint.https://{{api.box.com}}/2.0/legal_hold_policy_assignmentsPayload: { "policy_id": "3710887", "assign_to": { "type": "user", "id": "2262844940" }}The access token was generated with all the scopes mentioned as belowroot_readwrite manage_app_users manage_groups enterprise_content manage_legal_holds manage_legal_hold_policies manage_legal_hold_policy_assignmentspolicy creation is working fine with the app Onna Enterprise [Stage]. But this is failing with error { "type": "error", "status": 403, "code": "access_denied_insufficient_permissions", "help_url": "http://developers.box.com/docs/#errors", "message": "Access denied - insufficient permission", "request_id": "w42h6ui2xemxd8tt"}As i tried to research on this i came to know that we have to raise a support ticket to Box to enable manage_legal_hold_policies manage_legal_hold_policy_assi

2 days ago

sparkgridsoftwareNew Participant

General

Join Our Webinar: How to Run Events and Manage Docs Seamlessly in Hubspot using event•hapily + Box Connector

We're running a webinar on 7/30 at 1:00 PM EST with hapily for Event Management, Box integration, all through HubSpot! We'd love to have you! With special guests Dan O'Leary (@SuperDanno) and Dax Miller!Register here:How to Run Events and Manage Docs Seamlessly in Hubspot using event•hapily + Box Connector Event files here. Registration forms there. Tasks everywhere.Let’s bring it all home to HubSpot. What You'll Learn:✔ How to plan and manage events in HubSpot using event•hapily✔ How to collect, store, and share files using Box — without leaving the CRM✔ How to organize docs like speaker bios, sponsor assets, SOWs, and waivers✔ How to eliminate doc silos and streamline collaboration across teams✔ Real examples of file-connected event workflows you can use immediately

2 days ago

satrancNew Participant

Admin Forum

Upgrade issue: Your account needs further verification

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

31051

3 days ago

sparkgridsoftwareNew Participant

Partner Forum

Custom Object Support for HubSpot Box Integration Now Available

We’re excited to announce that SparkGrid Software has officially launched enhanced HubSpot Box integration with full custom object support on sparkgridsoftware.com. This milestone represents a significant leap forward in workflow automation capabilities, empowering businesses to streamline their operations across both standard and custom HubSpot objects. What’s New: Custom Object Support Our latest release extends beyond traditional HubSpot objects like contacts, companies, and deals. Now, businesses can leverage the full power of HubSpot’s custom objects within their Box integration workflows. Whether you’re managing custom product catalogs, specialized service records, or unique business entities, SparkGrid Software seamlessly bridges the gap between your HubSpot CRM and Box file management system. Workflow Automation That Adapts to Your Business Custom Object Workflow AutomationWith custom object support, you can now create sophisticated automation workflows that respond to changes

3 days ago

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