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I created a folder and am trying to add someone as a collaborator (editor). When I send the invitation, I immediately get an email message saying that he has accepted the invitation, but he hasn’t. When he tries to log in using the link, it wants him to create a new account and pay for it. What am I doing wrong? Thanks!

👋 Hi ​@Lynn Duke, welcome to the Box Community!

 

A user must have a Box account to collaborate on content in Box. If you send a collaboration invitation to an individual without a Box account, that individual will be prompted to sign up with Box before being able to access the content.

If they only need to collaborate and don't require a paid account, they can sign up for a Free Individual account.
 

If they already have an existing Box account, make sure the email address used to send the collaboration invite matches the one they registered with and use to log in to Box.

 

Let us know how it goes. If you need further assistance, please don’t hesitate to reach out to us. 😊


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